How quickly do you respond to calls in Roxbury Crossing?+
For active leaks or storm damage, we prioritize Roxbury Crossing calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Roxbury Crossing.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active MA contractor license and full insurance coverage, and we'll provide proof of both on request — most Roxbury Crossing customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Roxbury Crossing customers say this cuts weeks off their claim process.
How many days will a reroof take at my Roxbury Crossing home?+
Most residential replacements in Roxbury Crossing take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Roxbury Crossing?+
We do these regularly for Roxbury Crossing homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside Roxbury Crossing too?+
We serve Roxbury Crossing and the surrounding communities throughout Roxbury Crossing, MA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
